Private Users FAQ

First Name

Last Name

E-Mail Adress

Password

Credit Card (at the booking process)

The time slots displayed depend on the time zone in your smartphone.

You will be asked to provide a credit card when you make your first booking. However, you can also save these in advance in your profile under “Payment methods”.

Click on the appointment for which you would like to open a chat. In this example, this is the next upcoming appointment.

Click on "Open chat" to start a chat with the provider and, if necessary, ask questions about the upcoming appointment.

Select the "Open chat" button in the appointment overview to start a chat with the company. In the chat there is also the option to start the video chat.

Once the appointment has started, you can join the video call using the camera icon. If the appointment has not yet started, the symbol is still grayed out.

In “Scheduling” select the appointment you would like to cancel.

Select "Cancel booking" if you are sure that you really want to cancel the appointment. Please remember that an appointment can be canceled up to a maximum of 24 hours before the appointment.

You will then be asked again whether you are sure you want to cancel the appointment. If you want this, confirm with “Yes, cancel”.

You will then receive a confirmation at the bottom of the screen that the appointment has been cancelled.

Important:

If you would like to cancel the appointment in less than 24 hours, please contact the company by starting a chat with the representative. If necessary, they can set up a new appointment for you or cancel it.

If you cancel yourself, you will not receive a refund of your payment! Therefore, always contact the employee with whom you made the appointment!

The service provider with whom you book a service is responsible for creating and delivering the invoice.

The service provider can create the invoice for your online appointment in an electronic format (e.g. PDF format) and send it via the integrated chat function. The service provider can transmit this before the appointment or during the appointment.

By downloading the invoice, it will also be saved in your personal document area within the iBooknow app.

For an offline appointment, the service provider has the opportunity to give you the invoice on site.

iBooknow and Visions 101 GmbH is expressly not responsible for creating the invoices. You will only receive confirmation from iBooknow and Visions 101 GmbH that you have made your payment to the platform and the amount of the invoice amount. However, this does not replace an invoice from the company with whom you made the appointment, as iBooknow only operates the platform to offer the services from the service providers and does not provide any of its own services and is not responsible for the offered services.

Abusive communications and the like should not take place on our service.

We would therefore like to expressly remind you to communicate politely with each other!

If such misconduct is reported to us, we will check it and have the option of blocking a user or completely excluding/deleting them from our platform.

If you have a complaint to make about a company employee, you can take a screenshot of the communication history and send it to us at: bcs@visions101.com

We are checking this and will take appropriate steps if necessary.